Working at Renessence

Your tasks:

• Welcoming our guests and members. Through your enthusiasm, warmth, professionalism & knowledge everybody instantly feels at ease, safe and ready to undo, recharge and renew.
• You are responsible for registering members and helping customers book their treatments & guide them in choosing the right treatment for them.
• You will show members to the right treatment spaces, operate & clean equipment and ensure that every guest has what they need to optimize and personalize their experience at Renessence.
• You are to have a detailed knowledge of our treatments, services, products, classes and pricing as well as the various memberships we offer, and you will receive in-depth training on these subjects. 
• You will ensure that all the spaces look in perfect shape, are clean and tidy in accordance with the Renessence guidelines at all times.
• You will be responsible for excellent phone and email contact with our guests and report any complaints, suggestions & customer demands to the operations manager after having solved them yourself first. We are always looking to optimize and improve how we can be of greater service and stay at the forefront of total well-being.
• You will ensure the highest guest confidentiality, including medical details and all information provided in confidence by our members

Your profile:

• You are highly service oriented, sociable with a helpful nature.
• You are solution oriented, are always scanning the space and pick up on details that need taken care of or that need tending to.
• You are confident, conscious, aware, curious, adaptive, and flexible.
• You feel very comfortable advising all kinds of guests on their well-being journey.
• Previous experience for several years in a spa, health, hotel or sports retail location is a pre.
• You are available to work early mornings, evenings and weekends where necessary.
• You are a natural problem-solver, solution driven, health and well-being enthusiast.