Loyalty Program Update
If you had loyalty points, you can contact us before July 1st, 2026.
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As part of our transition to a new booking and membership platform, our previous loyalty points program has been discontinued. Unfortunately, both loyalty points and historical balances were not carried over.
We truly value your loyalty and the consistency you’ve shown with us, and we’d like to recognize that in a thoughtful way.
If you had loyalty points, you can contact us before July 1st, 2026.
We’ll offer a one-time gesture, thoughtfully aligned with your experience with us.
To help us support you in the best way, please include:
- Your main goal when visiting Renessence in the past
- The treatments or experiences you’re currently most interested in based on our new offer
You can contact us at welcome@renessence.com or speak to us at the desk
Due to our system transition, our previous loyalty program has been discontinued. Unfortunately, both point balances and historical data are no longer available.
As we no longer have access to individual data, we apply a fair and consistent approach, while taking your preferences into account.
No. We work on trust and aim to keep the process simple and accessible.
The gesture is offered once per guest.
To ensure a smooth and quick response, please share:
- Your main goal in the past year(s) for visiting Renessence
- Which treatments or experiences you are most interested in
After this date, it will no longer be possible to request a gesture related to previous loyalty points.
You can contact us before July 1st, 2026, and we will offer a one-time gesture to acknowledge your loyalty.