What is it?
Welcome to the Renessence Loyalty Program. Through our booking system we are introducing a point based system allowing our members to collect points depending on their total amount spent. After acquiring a certain amount of points it is then possible to redeem these points on a treatment of choice.
How does it work?
Any guest (existing or new) visiting Renessence is automatically enrolled into the Regular Loyalty Program. Renessence Loyalty Program will work with a 6:1 rate for acquiring loyalty points. For every 6 euros spent by a member, they will receive 1 loyalty point in return. These points can be redeemed on various treatments.
FAQs
Loyalty Program Enrollment
Any guest (existing or new) visiting Renessence is automatically enrolled in the Loyalty Program.
Base rate
For every €6.00 (six euros) spent by a customer, they will receive 1 (one) loyalty point.
1 (one) loyalty point is equal to €1.00 (one euro), meaning that for every six euros spent, they get 1 euro worth of redeemed.
Loyalty points can be earned only when purchasing services, packages, classes, and gift cards.
Loyalty points cannot be earned when purchasing memberships or retail products.
Expiry dates
Loyalty Points remain valid for one year from the date of issuance.
Redemptions
Guests can redeem their points whenever they want, as long as they have enough to redeem a treatment or class. It is only possible to redeem on:
- Classes
- Services
- Packages
* Loyalty Points cannot be used to redeem: Gift cards, retail products, memberships, massages, facials, acupuncture, or promotions.
Where can I see my points?
You can view how many points you have via the booking system. Log in, go to your profile, and you will see a 'loyalty points' tab. Here you can see your total points collected and additional information about our Loyalty Program.You may also ask one of your hosts to view your points at the front desk.
Got More Questions?
If you have any further questions, please feel free to ask a member of our staff.
How can I redeem my points?
Guests can use their points to close an invoice after a booking at our location. It is NOT possible to redeem online. A member must use loyalty points as a form of payment. These can be redeemed during check-out, and our host can assist you with this.