Frequently Asked Questions

Absolutely. The Mindbody migration introduces the Renessence app for even easier booking, but website bookings will remain fully available.

Client profiles, appointment history, existing packages, and gift cards will be migrated.

No. For PCI and security reasons we cannot move saved card data. You will be asked to securely add your payment method in Mindbody after the migration.

Yes, any appointments booked before the migration will be honored. You'll be notified in case anything changes.

We kindly ask you to check your spam folder first. If the post-migration email is still missing, feel free to call 020 303 83 95 or stop by the front desk for assistance.

Yes. Your information is handled using industry best practices for secure data transfer. For your security, card numbers will not be transferred.

Recurring payments linked to saved cards will need to be set up again. We will reach out to anyone currently on autopay with step-by-step instructions.

The migration is scheduled for end of October / early November 2025. We’ll send final exact dates as soon as they’re locked and notify you before downtime begins.

On this page, you'll find everything you need to prepare and know what to expect, so you can fully enjoy and benefit from your experience.

Renessence is located in the middle of the Zuidas. It is accessible via car, bike & public transport.

Tram 5, 25 - Stop ParnassuswegT

ram 24 - Stop Amsterdam, De Boelelaan/VU Metro 50, 51, 52 - Station Zuid

Bus 62, N84, 461 - De Boelelaan

Garages — ParkBee & QPark Street Parking — De Boelelaan

We ask you to arrive a minimum of 15 minutes before your booking.

This will allow you to settle into our space, receive a full guided explanation to your journey or treatment, and start in a timely manner.

You can schedule your next Tech-therapy, Treatment, or Well-Being Studio Class via our website or via email welcome@renessence.com.

Yes. At Renessence we accept walk-in guests, however, we ask that you keep in mind treatments may be unavailable if not planned in advance. We always encourage guests to book prior to visiting through our website or by email to ensure they are able to enjoy the services they want.

Should the schedule allows it, we will do our best to accommodate your booking. However, in case needed, the time of your booking will be adjusted and charged fully. Please be mindful that full appointments are not guaranteed, this aligns with our Health & Safety protocols.

Appointments past 15 minutes will be automatically canceled and charged fully.

For our Well-Being Studio Movement Classes, we have a 3-minute grace time.Past the 3 minutes, it is not possible to access the studio and your spot may be relocated to a member on the waiting list.

For Meditation and Breathwork sessions, we do not have a grace period, once the doors are closed it is no longer allowed to enter.

Yes! Most of our services are designed to be enjoyed individually or with a +1We respect your privacy hence why we offer Private Infrared Sauna rooms, Individual Oxygen Hydroxy Pods, Private Floating Tanks, and Massage Suites.

Please note that our Ice Bath area and Cryotherapy Chamber have a capacity of 4 people at the same time and your time slot might be shared.

Journeys vary depending on the treatments booked and the reset time in between.

Please be mindful that when combining different treatments it may be necessary to leave a reset period in between treatments for an enhanced and safe experience.

At Renessence we will provide you with Bathrobes & Towels when necessary for your treatments.

For safety and hygiene purposes, footwear must be worn in the public areas. Socks can be provided by Renessence. We kindly suggest you bring your own slippers.

• If you have an Ice Bath, Floating or a Cryotherapy session booked please remember to bring your swimwear.
• During warmer days we recommend wearing light clothing if you have an Oxygen Hydroxy session.
• Mats & Towels are provided during our Well-Being Studio Classes.

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Yes, at Renessence we have fully equipped dressing rooms available. You can find showers, lockers, and appliances to ensure your convenience and comfort during your visit.

Every guest’s ideal recurrence is different depending on their own personal and lifestyle factors. However, for the average healthy person who wants to optimize and enhance their well- being, we recommend 1-3 visits a week to experience at least 2 tech-treatments.

Absolutely! At Renessence, we can tailor a group journey for you to enjoy with a friend or two. For bookings of 1-5 guests you can request a small group journey via email to welcome@renessence.com.

For bigger group requests of 5+ guests or events, please send us an email to events@renessence.com, and one of our experts will contact you and curate a journey together with you.

No, Renessence does not have a pool or a gym. Our focus is on providing exclusive treatments that help you revitalize, relax, and recover.

No, our infrared sauna is available only by booking, just like all the other treatments we offer. This ensures a personalized experience for each guest.