Terms and conditions

We are Renessence B.V. Renessence offers tech-treatments, traditional treatments and studio classes at Renessence in Amsterdam (Renessence). For more information about Renessence and the different Services, visit the website: https://renessence.com (Website).

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1. Applicability

1.1 These general terms and conditions (Terms) apply to the legal relationship between

Renessence and every natural person or legal entity who obtains Services (the Client).

1.2 Renessence offers Clients a variety of treatments, yoga classes, and related services (the Services). In addition, Renessence provides access to creative business space, event space, and gym facilities.

1.3 These Terms also apply to every natural person who uses the Services of

Renessence, regardless of whether Membership or any other agreement has been

concluded with Renessence. Thus, these Terms apply, inter alia, to Services offered by

Renessence, including one-time visits. The Terms will be made available to a Client when

registering for a visit.

1.4 Renessence offers Services under the condition that a Client, and any other user of

the Services, accepts these Terms.

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2. Services

2.1 The Services are available to Clients through either a single purchase (the Visit), or

through a subscription membership for Services for a definite period of time (the

Membership).

2.2 An up-to-date overview of the various Services and Memberships for these Services is

available on the Website.

2.3 Renessence offers non-medical wellness treatments. Clients with relevant medical

conditions (including but not limited to cardiovascular conditions, respiratory conditions,

high or low blood pressure, diabetes, circulatory disorders, skin sensitivities) must undergo

a mandatory consultation with a physician before receiving the non-medical Services

provided by Renessence.

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3. Prepayment

3.1 To confirm a treatment appointment, the Client is require to make a full prepayment

(100% of the treatment fee) at the time of booking. An appointment shall be deemed

reserved only upon receipt of such payment.

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4. Cancellations & No-Shows

4.1 The Client may cancel or reschedule an appointment without incurring any charges,

provided that notice is given at least twenty-four (24) hours prior to the scheduled

appointment time. Cancellations or rescheduling requests should be sent via email to

welcome@renesence.com

4.2 In the event of a cancellation or rescheduling request made less than twenty four (24)

hours before the scheduled appointment time, or in the case of a no-show, the full

treatment fee shall be charged, and no refunds or credits shall be issued.

4.3 If no prepayment has been made, Renessence reserves the right to deduct the

applicable treatment fee from any available credits, or gift cards associated with the

Client’s account.

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5. ARRIVAL AND PREPARATION

5.1. When booking a journey, the scheduled start time includes both arrival and preparation time. Please note the following preparation allowances are included within your booked time:

Massages, Facial, Nervous System Treatment: 5 minutes

Hyperbaric Oxygen Hydroxy, Red Light, Hydrowave: 10 minutes

Infrared sauna, Finnish sauna, and Float: 15 minutes

5.2 Guests are warmly encouraged to arrive earlier if they wish to relax and acclimatize before their session. A lounge area is available for this purpose.

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6. Late arrival

6.1 Clients are kindly requested to arrive 15 minutes prior to their scheduled treatment

time to allow for a relaxed check-in experience.

6.2 A 10-minute grace period applies in the event of a late arrival. If a Client arrives within

10 minutes of the scheduled appointment time, the treatment will proceed as planned.

However, the duration of the treatment may be shortened accordingly, without entitlement

to a refund or compensation.

6.3 If a Client arrives more than 10 minutes late, Renessence will make reasonable efforts

to accommodate them by offering an alternate time on the same day or a different

treatment, subject to availability. If no suitable alternative is available, the appointment will

be considered a no-show, and the full treatment fee will be charged. This is not applicable

to the treatments that involve a therapist (massage, facial, acupuncture, nervous system

reset): After 10 minutes the appointment will be considered a no-show.

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7. Reservation and payment for Visits

7.1 Clients have the option to either walk in for a Visit or book a Visit in advance. For walkin Visits, payment is made directly at Renessence Front Desk. For pre-booked Visits, the

Client must pay at the time of reservation.

7.2 The Visit can be reserved on the Website.

7.3 Client understands that reservations for Visits are subject to availability.

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8. Membership

8.1 Renessence offers different kinds of Memberships with access to different Services. An up-to-date overview of the various Memberships and possible additional Services are available on the Website.

8.2 Memberships can be purchased on the Website.

8.3 The Membership starts on the day of registration. Renessence provides the Client of an overview of the Membership upon completion of registration (Registration Confirmation).

8.4 The Membership is personal to the Client and the associated credits may only be used by the Client who entered into the Membership. Credits cannot be shared or used by other individuals.

8.5 The Membership may be temporarily suspended (“paused”) upon request, subject to the conditions below:

8.5.a 12-month Memberships: The Client may pause the Membership at any time, with a minimum pause period of two (2) weeks. Any paused period will be added to the end of the originally agreed Membership term.

8.5.b 3-month Memberships: The Client may pause the Membership a maximum of two (2) times, with each pause lasting up to two (2) weeks. Any paused period will be added to the end of the Membership term.

8.5.c Flex 1-month Memberships: Pausing is not permitted.

If the Client requires an additional pause beyond the limits stated above, they may contact Renessence to submit a request. Such requests will be reviewed on a case-by-case basis and are subject to approval at Renessence’s sole discretion.

During an approved pause period, the Membership may be temporarily transferred to another individual nominated by the Client for the duration of the pause. At the end of the pause period, the Membership and any remaining credits will revert to the original Client.

Renessence reserves the right to assess and approve all suspension and temporary transfer requests and may request reasonable supporting information where appropriate

8.6 Each Client may only book one Visit for a specific Service per day. However, Clients are allowed to book multiple different Services on the same day.

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9. Cancellation policy

9.1 The Client may cancel or reschedule an appointment without incurring any charges, provided that notice is given at least twenty-four (24) hours prior to the scheduled appointment time. Cancellations or rescheduling requests should be submitted via the Guest Profile. Requests may also be sent by email to welcome@renesence.com.

9.2 In the event of a cancellation or rescheduling request made less than twenty-four (24) hours before the scheduled appointment time, or in the case of a no-show, the full treatment fee shall be charged. No refunds or credits shall be issued.

9.3 If no prepayment has been made, Renessence reserves the right to deduct the applicable treatment fee from any available credits or gift cards associated with the Client’s account.

9.4 Refunds for cancelled Visits or Packages will be processed in accordance with the Renessence refund policy as stated on the Website or, where applicable, as communicated to the Client in the Registration Confirmation.

9.5 Cancellations or modifications of Visits or Packages are subject to the same cancellation terms set out in this policy. Any cancellation or modification made outside the permitted cancellation period (24 hours) will be treated as a late cancellation and may be subject to applicable fees or penalties. An interim cancellation of a Package does not entitle the Client to a refund of any unused portion of the Package.

9.6 Failure to attend a scheduled appointment without prior cancellation within the required timeframe may result in the forfeiture of any fees paid for the Visit or Package.

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10. Right of Withdrawal

10.1 After conclusion of a Membership the Client has the right to cancel the Membership

free of charge up to fourteen (14) days after registration.

10.2 When exercising the right of withdrawal, the Client owes Renessence the pro-rata

amount based on the basic rate for the agreed Membership, proportional to the Services

or amount of calendar days the Client used during his/her Membership period.

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11. Duration and cancellation of the Membership

‍11.1 Client can cancel the Membership or any cancellable Service at Renessence.

11.2 The membership may be cancelled at the end of the agreed term, subject to one (1) month’s written notice. The Client may also terminate the membership via their online profile, provided that termination is submitted no later than one (1) month prior to the expiry date of the applicable membership term.

11.4 An interim cancellation of a Membership or Package does not result in Renessence's obligation to refund the remaining unused but paid amount.10.5 Renessence reserves the right to terminate a Membership without giving reasons and without refund of Membership Fees in the following cases:

a) Without prior warning, if a Client seriously and/or repeatedly violates the regulations set by Renessence and/or Renessence House Rules and/or there is any other reason that maintaining the Membership can no longer reasonably be expected from Renessence;

b) After prior written warning, if payments arising from the Membership are not made thirty (30) days after the payment due date, the payment obligation does not expire; orc) After prior written warning, if a Client fails to comply with these Terms.

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12. Membership Fees

12.1 The Membership is entered at the rates set out in the Registration Confirmation (the

Membership Fees). The current Membership Fees are also available on the Website.

12.2 When a Membership expires and is automatically renewed, the monthly Membership

Fee will be calculated based on the initial Membership Fees for the initial term of the

Membership.

12.3 Renessence reserves the right to adjust the Membership Fees. Any increases in the

Membership Fees will be announced thirty (30) days prior to the increase via an e-mail to

the e-mail address provided by the Client. If there is an increase in the Membership Fees

as applicable to Client, the Client has the right to terminate the Membership free of charge

until the date the price increase comes into effect.

12.4 Renessence reserves the right to index the Membership Fees annually using the

Consumer Price Index (CPI) from Statistics Netherlands (CBS). The termination option as

included in Article 8.3 does not apply in the event of an indexation of the Membership Fees

by Renessence on the basis of the CPI.

12.5 Payment of Membership Fees and additional services is made in advance for the

whole Membership. The payment can be made in Renessence via Debit card and Credit

card or Client has the option to request payment via an invoice, if the Membership Fees

amount to more than EUR 1.000. Any invoice issued by Renessence has a payment term

of 30 calendar days. Renessence will charge the Creditcard on file monthly after renewal,

therefore registering the Creditcard details is necessary.

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13. Registrations

‍13.1 In order to provide optimal and secure Services, all Client visits are registered in the Renessence booking system.

13.2 The Guest may book treatments individually for personal use and may also make multiple bookings for different individuals through a single account, subject to availability and applicable booking terms.

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14. Instructions

14.1. Client acknowledges that Renessence uses highly sophisticated and technical

equipment in providing the Services. Client also acknowledges that the improper use of

this equipment may be harmful to the body and health of Client and third parties.

14.2. Clients are required to follow all instructions and safety guidelines provided by the

Renessence staff, therapists, instructors, or as included in the Renessence House Rules

(Renessence House Rules).

14.3. Given the above, Client must follow and ensure all instructions of the Renessence

staff at all times. In addition, client must adhere at all times to the Renessence House

Rules and any additional rules and requirements mandated when using the equipment.

The Renessence House Rules are available at Renessence and on the Website.

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15. Liability

‍15.1. Client uses Renessence's Services at their own responsibility and risk.

15.2. Client remains personally responsible for their own behaviour within the facilities of Renessence. Renessence is not liable for the conduct of a Client and any resulting damages.

15.3. Renessence is not liable for any personal injury, accident or death of a Client during their stay in and around Renessence, regardless of whether the provided facilities and Services are used, except in the event of wilful intent or gross negligence by Renessence.

15.4. Client indemnifies Renessence against any liability to third parties for damages suffered by the third party in question during his or her attendance at the Renessence as a result of acts or omissions by a Client.

15.5. Renessence is not liable for damage to or loss of property, as well as thefts of property in the facilities of Renessence.

15.6. If Renessence can in any event in any way be held liable for Client's damages, Renessence's liability is limited to the amount paid out by the insurer of Renessence in that specific case.

15.7. Nothing in these Terms shall exclude or limit Renessence's liability where it cannot be excluded or limited under applicable law, such as in the event of wilful intent or gross negligence by Renessence.

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16. Conforming conditions

16.1. By using the Services, the Client declares that it accepts these Terms. In addition, by

using the Services, the Client declares that it has read the Renessence House Rules and

other regulations established by Renessence.

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17. Other provisions

17.1 Unilateral changes to these Terms by Renessence will be communicated to the Client

via e-mail two months before they take effect. The Client has the option to cancel its

Membership free of charge in the event of substantial changes to these Terms, subject to a

notice period of at least one month by the date on which the new Terms come into force.

17.2. Client can submit any complaints directly to the manager of Renessence or via

welcome@renessence.com.

17.3. If any provision of these Terms is held to be unlawful, void, voidable or otherwise

unenforceable, this shall not affect the validity and enforceability of the remaining

provisions of these Terms. The unlawful, void, voidable or otherwise unenforceable part

shall be (deemed to be) replaced by a valid and enforceable provision that comes as close

as possible to the purpose and scope of the replaced provision.

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18. Privacy

18.1 Renessence considers the protection of personal data to be important. Renessence

acts in accordance with the General Data Protection Regulation (GDPR).

18.2. Our privacy policy tells you what personal data Renessence processes and what we

do with it: https://renessence.nl/privacy-policy/.

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19. Applicable law and competent court

19.1 These Terms and all other agreements between Renessence and Client are governed

exclusively by Dutch law.

19.2. If Renessence and a Client cannot resolve a dispute between themselves, disputes

between the Client and Renessence shall be submitted to the competent court of the

District Court of Amsterdam.

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20. Questions, comments and suggestions

If you have a question, comment, or suggestion, please contact us using the contact

details below or via the Website.

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21. Contact information

George Gershwinlaan 520 1082 MT Amsterdam Amsterdam Chamber of Commerce

number 65949811

welcome@renessence.com