To access our facilities and enjoy treatments at Renessence, a minimum age of 18
years is mandatory. Children between the age of 16-18 can enjoy treatments at
Renessence only when accompanied by an adult.
No pets are allowed.
The use of any tech therapies, treatments, services, and presence at Renessence
is always at the guest's own responsibility and risk.
Filling out our Health Intake Forms is mandatory before undergoing our services
including tech therapies, massages, and facials. The Health Intake Form must be
updated every 3 months. If anything changes during this period, the guest must
notify the Renessence team.
Your health and safety come first. Guests should provide accurate health
information and disclose any medical conditions before undergoing any of the
treatments. Renessence reserves the right to refuse or discontinue any treatment if
it poses or may pose a risk to the guests’ health.
Only Renessence staff members are authorized to perform treatments and operate
the equipment. We kindly request our guests to not perform any treatments
themself.
Renessence cannot be held liable for any damage to guests’ personal property,
including theft or loss, or any damage to guests’ persons.
For the security of your personal belongings, lockers are provided. All valuable
possessions must be properly stored inside.
The use of soft and/or hard drugs is strictly prohibited.
For a relaxing experience, Renessence highly suggests drinking caffeinated
beverages only once all the treatments are completed.
Respecting the privacy and personal space of our guests is of utmost importance to
us.
To provide a serene environment for all our guests, we kindly ask you to observe
silence in most parts of the spa. Signs indicate where absolute silence is required.
To fully enjoy your stay at Renessence, we recommend silence mobile phones or
other digital devices whilst you are at Renessence. Playing personal music in any of
the areas is not allowed.
Taking photos or videos with a mobile phone of our facilities for personal use is
allowed. We kindly ask you to avoid taking photos of fellow guests or staff members
without their permission. Camera use in the changing rooms is strictly prohibited.
Creating content for professional purposes requires previous approval from
Renessence management, who can be contacted via welcome@renessence.com.
To ensure security, Renessence has camera surveillance in certain areas of the
building. These cameras are exclusively designed to protect guests, employees,
and property. Images are only viewed in emergencies and access to the system is
limited to authorized people of the Renessence management. Privacy-sensitive
areas such as changing rooms and the sauna are not monitored.
For safety and hygiene purposes, footwear must be worn in the public areas. Renessence can provide socks upon request. We kindly suggest you bring your own slippers.
Appropriate clothing, including bathrobes, is mandatory in all our public areas including ice baths, cryotherapy, oxygen hydroxy, relaxation areas, grand sofa, and café.
Before undergoing the following treatments: Ice Baths, Infrared Saunas, and
Sensory Deprivation Floats, we kindly ask you to shower. In addition, it is important
to shower again after using a heated area before entering one of our baths.
1. Oxygen Hydroxy Therapy
Guests must follow the staff’s instructions and guidelines at all times during the
session.
Guests must undergo a health screening, and fill in a Health Intake form prior to
their first session.
Renessence staff reserves the right to refuse or discontinue any treatment if it
poses or may pose a risk to the guests’ health. In this case, Renessence staff will
advise the treatment to be rescheduled or exchanged.
Guests with certain medical conditions (e.g., ear problems, lung problems) are
advised to consult a medical professional before using Oxygen Hydroxy Therapy.
In case of emergency or discomfort, the therapy can be immediately stopped.
Guests must follow the Renessence staff’s guidance, to safely exit.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
2. Cryotherapy
Guests must follow the staff's instructions and guidelines at all times during the
session.
Guests must undergo a health screening, and fill in a Health Intake form prior to
their first session.
To guarantee safety, guests are aware that a blood pressure scan is mandatory
prior to every session.
Renessence staff reserves the right to refuse or discontinue any treatment if it
poses or may pose a risk to the guests’ health. In this case, Renessence staff will
advise the treatment to be rescheduled or exchanged.
Guests must wear protective props, including gloves, ear covers, mouth masks,
socks, and shoes provided by Renessence.
Guests with certain medical conditions (e.g., hypertension, heart conditions) are
advised to consult a medical professional before using cryotherapy.
The maximum duration for a cryotherapy session is 3 min. Guests should not
exceed the specified duration determined by Renessence.
In case of emergency or discomfort, the therapy can be immediately stopped.
Guests must follow the Renessence staff’s guidance, to safely exit.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
3. Sensory Deprivation Float
Guests must follow the staff's instructions and guidelines at all times during the
session.
Any open wounds, cuts, or contagious skin conditions are strictly prohibited in the
floatation tank.
Guests should refrain from using the floatation tank if they have recently dyed their
hair.
Guests are advised to notify staff of any claustrophobia or discomfort experienced
during the session.
Guests are obliged to keep their hair tied at all times while undergoing the therapy.
In case of emergency or discomfort, the session can be immediately stopped. Guests must follow the Renessence staff’s guidance, to safely exit.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
4. Infrared Sauna
Guests must follow the staff's instructions and guidelines at all times during the
session.
Guests should drink plenty of water before, during, and after using the infrared sauna.
Renessence does not advise the use of the infrared sauna on an empty stomach.
Guests are advised to limit their sauna session to a maximum duration
recommended by Renessence.
Usage of the sauna is restricted for individuals with certain medical conditions (e.g.,
heart conditions, high blood pressure).
Guests must shower prior to their session.
During the session, guests must sit on a towel that covers their entire body,
including their feet.
In case of emergency or discomfort, the session can be immediately stopped.
Guests must follow the Renessence staff’s guidance, to safely exit.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
5. Ice Baths
Guests must follow the staff's instructions and guidelines at all times during the
session.
Guests with certain medical conditions (e.g., cardiovascular issues, cold allergies)
are advised to consult a medical professional before using ice bath therapy.
Guests should follow the instructions provided by Renessence and limit their
session to a recommended time frame of a maximum of 3 minutes plunge. If guests
decide to remain in the ice bath for a longer duration, is always at the guest's own
responsibility and risk.
In case of emergency or discomfort, the session can be immediately stopped.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
Massages
Guests must undergo a health screening, and fill in a Health Intake form prior to
their first session.
Guests should inform the therapist about any allergies, injuries, or medical
conditions before the session.
The use of underwear or other cover is mandatory.
Inappropriate behavior, including sexual advances or requests, is strictly prohibited
and may result in immediate termination of the session.
Renessence reserves the right to refuse visitors displaying disruptive and/or
undesirable behavior from the facilities. Anyone who does not respect these house
rules may be denied access to the Renessence Spa.
Renessence reserves the right to stop the treatment and remove any Guest from
the treatment if they violate the rules or display disruptive behavior.
Well-being Studio Classes
Guests must arrive in a timely matter prior to their class and check-in at the front
desk.
Guests must follow the staff's instructions and guidelines at all times during the
session.
Guests have a 3-minute grace time for movement classes (e.g. Yoga). In case of a
later arrival, Renessence staff reserves the right to refuse entry to the class and can
allocate the spot to another member of the waitlist.
Guests have a 0-minute grace time for Breath Work and Meditation Classes.
Guests must remove their footwear prior to entering the Well-Being Studio.
Guests must set their phones on silent or airplane mode at all times during the
class.
Renessence reserves the right to stop the session and remove any Guest from the
class if they violate the rules or display disruptive behavior.